Repeat Prescriptions

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When requesting a repeat prescription, you need to allow 48 hours or 2 Working Days excluding Weekends and Bank Holidays for us to process your script. All processed prescription will be ready for collection after 16:00hrs on the collection day. For more information refer to the prescription collection schedule below.

It is Your Responsibility to ensure that you have ordered your medication in time and Do Not wait until you have run-out.

We regularly review patient's repeat medication. The practice pharmacist may contact you by telephone to carry out the review. 

In the interest of Safety and Accuracy Requests for Repeat Prescriptions cannot be taken over the phone.

Please do not book an appointment with a Clinician to request a Repeat Prescription, this will be wasting an appointment that could otherwise be offered to someone who really needs an appointment.

Prescription Requests:

  • Post - Clearly tick the items that you require and return it to the surgery [enclosing a stamped addressed envelope if you want it posted back]. Please note that we have a shared letterbox box for the building and prescription requests may go astray. 
  • By hand into Letter box at the front of the building - To protect you and our staff we are looking to move to a paperless prescription request system. Which will save you time and there is no risk of the prescription requests getting mislaid. Where possible please request your repeat prescriptions by email or use our online service  via Patient Access: https://www.patientaccess.com/.
  • Via the Pharmacy Order & Collection Service
  • Online via the Practice Website (www.theriversidesurgery.co.uk) or via NHS Online Bexley App or via myGP App. More information on the NHS Online Bexley App can be found at: http://www.bexleyccg.nhs.uk/Your-Services/nhs-online-bexley.htm
  • Email: prescriptions.g83630@nhs.net 

You must include the following information in any request:        

  • Name of patient
  • Clinical number and Date of Birth
  • Medication required direct from the repeat script list only
  • Whether the prescription is to be collected from a pharmacy

Do NOT call the surgery to check whether your email has been received. 

Prescription Collection:

  • In Person from the Surgery
  • By Post if you include a stamped addressed envelope
  • From a Local Pharmacy who collects prescriptions from the Surgery
  • Alternatively you can sign-up to the Electronic Prescription Service (EPS), we will send your prescription electronically to your nominated pharmacy. For more details about EPS visit www.cfh.nhs.uk/eps

REPEAT PRESCRIPTION COLLECTION SCHEDULE

Prescription Requested

Prescription Ready for Collection

Monday (Before 17:30hrs)

Wednesday (After 16:00hrs)

Tuesday (Before 17:30hrs)

Thursday (After 16:00hrs)

Wednesday (Before 17:30hrs)

Friday (After 16:00hrs)

Thursday(Before 17:30hrs)

Monday (After 16:00hrs)

Friday (Before 17:30hrs)

Tuesday (After 16:00hrs)

Saturday

Wednesday (After 16:00hrs)

Sunday

Wednesday (After 16:00hrs)

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